SHIPPING INFO

SHIPPING PROCESSING TIME

All orders are processed within 1 to 2 of business days
 

Some postage services provide an estimate for the number of days that it will take the carrier to deliver the item to the buyer. This transit time does not include the seller's handling time. Transit time includes normal weekdays. Often Saturdays, Sundays, and major holidays are not included in transit time estimates.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

RETURN POLICY

If you’re looking to return or exchange your order, Item must be returned the item within 30 days after the buyer receives it.
 

Please note the following exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged

Returned items must have tags still on and be returned in original packaging

Returned items must have no visible signs of wear or use

 

To initiate a return or exchange, please complete the following steps:

1. Please send us an email to confirm your return or exchange request. 

2. You must return items in their original packaging and in the same condition as when you received them.

3. Please returned the item within 30 days after you have received it.

4. You must send us back the item with any shipping tracking number.

5. After we have received the item, we are going to refund or exchange it.

ADDITIONAL INFORMATION

Return Shipment to P.O. boxes

Ai Designs P/L

Po Box. 267 Artarmon NSW 1570 Australia


Customs, duties, and taxes

Ai Designs P/L is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

Ai Designs P/L is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.